Below are details of some of the roles we most commonly recruit for.
Customer Service Advisor
The detail
To support and deliver a first-class experience to customers face to face, phone and online, including customers who may be vulnerable, challenging and/or emotional. Complex decision making can be required in areas such as payments and benefits. This role can sit within a variety of specialist areas (e.g., Income Support, Pensions, Business Licensing, Payroll, HR Operations), and comprehensive in-house training is provided to learn the subject matter.
Your background
Experience working in a customer focussed or financial transaction environment is essential. We also look for accuracy, empathy and a confident IT user who can learn in-house systems.
Find out more about this role from Nadia.
Watch videoThe Salary
£40,374 - £45,456
Project Manager
The detail
Deliver local and strategic projects from initiation to closure. Delivers business objectives through the various projects undertaken.
Your background
You will have had exposure to the project lifecycle using recognised methodologies such as Prince2 and strong interpersonal skills.
The Salary
£59,717 - £65,805
Team Leader
The detail
Support, coach and develop a team of 8 – 10 colleagues to achieve their full potential. Making sure teams deliver on operational objectives, reporting and managing performance and working to ensure colleagues thrive and remain engaged so they can deliver to customers effectively.
Your background
Previous people leadership experience or a proven track record in developing and coaching staff would be advantageous.
Find out more about this role from Claire.
Watch videoThe Salary
£51,528 - £59,717
Welcome Host
The detail
Our first point of contact for customers who require support on a wide range of government services. Our Welcome Hosts are the face of CLS, so a friendly, courteous, and supportive manner is essential.
Your background
Exposure to customer facing roles would be advantageous as this role will require you to deliver a first-class face to face customer service experience to our busy department.
The Salary
£33,006 - £36,508
Customer Service Assistant - Cross Departmental
The detail
Help customers access services and provide them with an efficient and professional service. Process and respond to simple customer applications and enquiries and support departmental processes such as updating information on IT systems or sending payments.
Your background
Some customer facing experience would be advantageous as well as general experience using IT systems/email.
The Salary
£33,006 - £36,508
Specialist Officer
The detail
Our Specialist Officers use technical expertise to make complex decisions and support customers and external agencies with cases in areas such as housing, business licencing, income support and health benefits. A key part of the role is supporting more junior colleagues with case queries and coaching them as they develop their knowledge and skills.
Your background
You may have had previous experience in government roles or have a proven track record in coaching and developing people in complex outputs.
The Salary
£51,528 - £59,717
Customer Insight Officer
The detail
Our Customer Insight Officers use customer feedback and data to understand the experiences customers are having with CLS services. They use this insight to identify opportunities for us to improve our processes and ways of working.
Your background
You will ideally have a research background and an ability to review performance data, perform root cause analysis and use this to identify opportunities to improve processes and create positive experiences for Islanders interacting with the Government.
The Salary
£51,528 - £59,717
If you are interested in working for CLS but don’t see a role that suits, we would still love to hear from you. Please email us your CV for consideration and we will be in touch to discuss the opportunities available.